![]() Try disconnecting your computer from the Internet before running iTunes.Again doing this once may sometimes help. Try holding ctrl+shift as you launch iTunes so it opens in safe-mode.Some users were finding that with the 12.6.1.25 build, for example, they had to use this method every time and modified the shortcut accordingly. Doing this once may fix certain launch issues. Locate the shortcut for iTunes, right-click on it, and select Run as administrator.Exit the BTTray.exe Bluetooth utility if installed.Remove any SD card that might be in a card reader.If iTunes is apparently installed correctly try the following in turn until iTunes opens/closes/reopens/connects to the store normally: When the new owner starts up the Mac, they can use their own information to complete the setup process.Got it. If you're selling, trading in or giving away your Mac, press Command-Q to exit the setup assistant without completing the setup process, then click Shut Down. ![]() When the installation is complete, your Mac might restart to a setup assistant. Your Mac might restart and show a progress bar several times, and the screen might be empty for minutes at a time. ![]() Allow installation to complete without putting your Mac to sleep or closing its lid.If the installer offers you the choice between installing on Macintosh HD or Macintosh HD - Data, choose Macintosh HD.If the installer doesn't see your disk, or it says that it can't install on your computer or volume, you might need to erase your disk first.If the installer asks to unlock your disk, enter the password that you use to log in to your Mac.Click Continue, then follow the onscreen instructions. ![]() Reinstalling macOS won't remove your personal data. When you see a window with the option to reinstall macOS, this means your Mac has started up from Recovery. ![]()
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